multiple problems since latest updates
Beantwortet
I am running iOS app 4.10.0 and BluOS 4.10.13 on a Blusound Node that I bought in 2024. Since the latest updates, the iOS app (on an iPhone 16Pro) takes a long time to start up. When I click on Folders, I can see the names of the folders but no content. I have to force-shutdown the phone app and restart it, and maybe then will the contents of the folders show up. The PLAY and PAUSE buttons take a long time to respond. There are more dropouts in the middle of a track than before.
I have tried reindexing my music library, rebuilding the index, and rebooting the player. I had NONE of these problems before. At this point, the Node is almost too frustrating to use.
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Offizieller Kommentar
Hi Peter
Please restart your router, wait 5 minutes, restart your NAS, wait 5 more minutes then restart your Bluesound Player and any other devices that may be connected to your NAS. Wait 5 more minutes then relaunch the App.
If problems persist after this, please select Settings, Send Support Request in the BluOS App so our Support Crew can investigate further.
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So... what happened?
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After I followed all of the steps, I was still having problems. I looked at the DIAGNOSTICS screen in the iOS app, and I found that the WiFi connection to 2.4 gHZ was rated as FAIR. I tried connecting the NODE to my 5GHz WiFi, where the signal strength is WEAK. However, despite the weak signal, the greater throughput at 5 GHz is allowing even DSD64 files to play without dropouts.
The only residual issue is that there are times when I will select a folder in the iOS app, and no music shows up, even though the music library hasn't changed since the last reindex. I have to back up a couple of screens or else force-shutdown/reset the app to fix that issue, and then all of the subfolders show up. This is a problem that started with the last BluOS update.
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Many thanks.
I don't like cliffhangers. :)
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Has there been any solution to these issues as a result of the update. I recently updated and now I get constant "Connection Failed" messages and playback gets disrupted every 15 - 20 seconds. The update is the only thing that changed and this Node is connected over Ethernet. It has basically rendered the player useless. Please don't tell me to start rebooting stuff (as if I haven't tried all that already).
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If problems persist after this, please select Settings, Send Support Request in the BluOS App so our Support Crew can investigate further.
...or email support@bluesound.com
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Tony W...."If problems persist after this?" did you suggest something for me to try? I did send a support request. https://support1.bluesound.com/hc/requests/483036. So far no help there.
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Hi Anthony
Jay H of our Support Crew responded on Friday at 8:35 am - please check your SPAM filter and whitelist bluesound.com
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Hey Tony. Here is an update: After combing through the log file, I discovered that after the upgrade to Blue OS 4.10.19, the player kept picking up IP addresses that were already assigned to another device. This was true whether I used the cabled or wireless connection. No matter how many times I rebooted the thing, it kept picking up the same two (already leased out) addresses. I ended up taking an address at the end of the DHCP scope (on my FortiGate firewall), creating a lease reservation (for the Ethernet MAC), and so far, that seems to have fixed the problem. I'm not sure what would cause this behavior. However, if anyone else is experiencing similar problems, this is something they can try. It may make sense to add an option to the player to manually assign an IP address. Just a thought.
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...Also, the option to rollback to the previous version of firmware after an upgrade would be a welcome feature. Thanks.
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