whats the point in a beta if bluesound ignore an issue I reported?

I am deeply annoyed that despite reporting to BS during the beta for 4.10 songs vanish from bluos playlists, that this has not been fixed and now released to the public.

I had rolled back out of the beta and my tracks re-appeared in my bluos playlists.

I have just updated to the final release of 4.10 and the tracks have vanished again.

I have now lost hours worth of bluos playlists created!

Whats the point in a beta release if you ignore this?

They had admitted early on the beta test phase that they recreated the issue during beta after I sent sample music files over.

Emailed the beta team over 24 hours ago and no response as yet.

whats the point in a beta if bluesound ignore an issue I reported?

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