Backup external hard drive formatting error “action canceled”

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Larry

• vor 1 Monat

I’m using a Seagate 2 TB external hard drive for the backup. I go to “music library“ and then “backup”. It says I will need to format the drive. Do you want to continue. I say “next” it says “formatting this drive erase all content“ I say “next“. Then it says “action canceled“

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • vor 1 Monat

  Hi Larry

  I have escalated your request to our Support Crew so they may take a closer look. They will be in touch via e-mail.
• 

  Kurt Guttenberg

  • vor 1 Monat

  Hi -- certainly not a solution, but this happens to me frequently as well. I discovered if I formatted the offending drive on a different device (in my case a Chromebook), then the Vault would accept the drive and could go through its own formatting process.

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  Larry

  • vor 1 Monat

  I formatted the drive in NTFS format and then the vault took it and reformatted it for backup

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