Spotify skips songs and nothing to hear.

Folgen3 Personen folgen

Olav van der Beek

• vor 2 Monaten

Hello,

Don't know why it happens (did not before) but when I connect to PowerNode Edge there is no sound, only every 10 seconds the song is skipping.

I have reinstalled the Bluesound and Spotify app, try set continu playing and automix off in Spotify. 

What else can I do? The setup is not changed, network quality it great.

Thanks

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • vor 2 Monaten

  Hi Olav

  Please send our Support Crew a log file by selecting Settings, Send Support Request in the BluOS App so they may take a closer look. They will be in contact via e-mail after reviewing your log.
• 

  Daniele Bello

  • vor 15 Tagen

  Do you have any updates regarding this issue? I’m experiencing the exact same behavior: when I play something through Spotify, I can see the song is playing, but there’s no sound. It automatically skips to the next track every 10 seconds. I’ve used the restart option in the diagnostics menu — after that, it works fine until the next use or the next day.

  I use a Powernode Edge - BluOS 4.8.21

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• 

  Tony W.

  Product Support Manager

  • vor 15 Tagen

  The issue is in your Spotify App. Please consult the Spotify App or Spotify Support on how to clear your account cache.

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