Latest firmware update bricked my Pulse2

Beantwortet
Jacob St-Laurent
Hello, I have 3 Bluesound speakers, 2x flex 2i and one Bluesound Pulse 2. During the last firmware update something happened to my Pulse2 and it is now unusable (failed update). I have been exchanging emails with support for weeks now and they have deemed it to be a “hardware issue” which is no longer covered under the 1 year warranty. I was presented with a very generous offer to buy a used speaker at a discounted price, but that is still a large sum considering it was working perfectly up to the unavoidable update. I am still hopeful that a solution can be found since the speaker is clearly not that broken (everything works except the firmware.) Is it possible to opt out of firmware updates for my remaining devices going forward? They are also out of warranty and I don’t want to loose my entire investment via failed firmware updates. Thank you, Jacob
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  • Offizieller Kommentar
    Tony W.
    Product Support Manager

    Hello Jacob

    Our Support Crew will be in touch to investigate further. Look for an e-mail from them shortly.

  • Jacob St-Laurent

    Hi Tony,
    Am I getting back in touch with tech support? Currently I have been handed over to warranty claims (but my warranty is expired).

    Is it possible to try downgrading to the previous firmware that worked?

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  • Tony W.
    Product Support Manager

    No it will not. I forwarded you to support to confirm that you have a failed power supply. Please continue to work with them to provide options.

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  • Jacob St-Laurent

    Hi Tony,
    Thanks for your response. I don’t think it is a power supply issue. The firmware update to 4.8.7 failed on my Pulse 2, and the player is now stuck in an “update mode” or “failed update” mode.
    The computer sees my player, but it can’t get it to do anything other than try the update again (which fails every time now.)

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  • Jacob St-Laurent

    Hi again. I haven’t heard back. Are you guys off for the holidays?

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  • Tony W.
    Product Support Manager

    Hi Jacob

    Please continue to work with our Warranty Redemption/Customer Loyalty program to replace your failed PULSE 2. In reviewing the history of your request it appears they are waiting for you to accept our offer.

    Thanks for #LivingHiFi.

    -1

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