Upgrade required - Deezer
Beantwortet
I'm trying to play a song from Deezer, but with this song (hard times / Love action from the Human League) i get the message "Error: Upgrade Required Deezer:2316097025" . I have a Deezer family plan and this song is playing perfectly on Deezer...but not on bluesound.
Any idea what this might be?
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Offizieller Kommentar
Deezer has made some recent changes on their back end. In making those changes it is creating an issue with their existing supplied API to BluOS. The issue is not BluOS Version related as it occurs in our testing using older versions and is a change implemented at the Deezer end.
Our Product Development Team has reached out to their contacts at Deezewr to identify a root cause. It is unclear at this time if the change can be resolved at the server end by Deezer alone or if they will require our intervention by making changes to BluOS.
Please continue to follow this thread for updates on this situation as they become available.
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I have the same issue, only with certain tracks and only since the recent software upgrade.
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For more info. Rebooted phone and Node didn't help. The error comes up on lots of tracks with different Deezer number reference. The tracks play fine on Deezer App.
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It's definitely not an issue on your phone. I have the same issue when i use bluesound via my pc.
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Does anyone know where to report this...i only found this chatbot that cannot help you.
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After you get the error, in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look.
Worthwhile loging out of Deezer in the BluOS app and back in again, I am in the Uk without issues so it may be country specific?
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I have been getting the same error on Deezer when trying to play a few different Artist's Radio, for example Four80East. I have logged out/in of Deezer to no avail. The same error occurs on my Android.
As noted in another post, my Flow and Deezer radio will time out after under an hour when played from the Desktop app (but strangely enough, not when played from the Android app).
If this continues I will cancel Deezer. None of these issues occur with Tidal. But then again I may just drop Deezer to save a few bucks anyway. Tidal does not seem to have the same issues plus there is Tidal Connect!
I have sent a Support Request.
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I am having the same issue, which started just a few days ago. It will play perfectly for a while, then stop and display this message. Next time it happens, I will submit a support request as well.
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Yep. Deezer is maybe playing 3 or 4 songs before timing out. The same thing is happening whether I trigger Flow from the Android, the remote, or using the Desktop. I suspect this is a Deezer API issue... at least in the US.
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I'm in the UK and only use a Node to stream on the hifi. Never had any Deezer issues before today's upgrade. Will try re installing Deezer on android app
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Same issue here in the USA.
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Same issues and it started to happen after upgrading to the latest BluOS 4.8.7 I never had this issue before and I owned this Node2i and using Deezer since 2018! I have the Hi-fi plan and these tracks play just fine on the Deezer App.
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Looks to me like a serious issue. I have reported this to Bluesound.
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It looks like this has happened after upgrading to the latest BluOs version. Is there a possibility to switch back to the older version?
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I have the same problem using Deezer on my Bluesound Powernode 2i
and as others have reported it started to happen after upgrading to the latest BluOS 4.8.7
happens whether I use my android phone or my Windows laptop.
Deezer app works fine so I am using that and streaming to Bluesound via bluetooth but that is of course suboptimal.
I have put in a support request. Hope it is fixed soon!
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Same Here, super anoying
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On the Deezer community one can find a lot of complaints as well...but it always seems in combination with Bluesound !
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In the Netherlands since this weekend same problem. Thought it was a network failure, but now I see a lot of the same messages. Hope Bluesound quickly will fix this, or reset the recent update.
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Knock on wood, but Deezer Flow has been playing fine for well over an hour... and hasn't timed out. This does lead me to suspect the API and the feed on the Deezer side and not necessarily Bluesound. Hopefully, Bluesound will be able to take a look at this and figure it out.
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I have received a response from support:
Hello Geoff,
I am sorry to hear you are having this issue. We have been able to replicate it here. In speaking with our Quality Assurance Team, it appears some content labeled as 'Deezer Premium' is no longer available using the Deezer API in the BluOS App.
Our Product Development Team is in turn speaking with Deezer to find the root cause and if a change is required at our end or Deezer.
We do apologize for the inconvenience but hope to have service restored in the near future. It may be helpful to report the issue to Deezer at your end as well.
Thanks for your patience and understanding.
Regards,
Vishnu M
The BluOS Support Crew1 -
I received the same email from Bluesound. I sent a support request to Deezer and received an answer within a half hour (!). They said they are working with Bluesound to resolve the issue.
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I have two NAD’s and one that upgraded and is failing with Deezer the other has BluOS has not been updated 4.6.3 still works perfectly.
Is this a common problem I lost connectivity to Deezer playlists on Sonos so I moved to BlueSound to have the same problem
Has anyone compared Tidal as a replacement for Deezer if the two companies cannot collaborate and test correctly?0 -
Deezer appears to be resistant to providing a decent API. For example, their API does not provide for any kind of a sort for your list of Favorite artists. On the other side of things, Tidal seems to be more responsive to BlueSound. They have decent functionality in the BlueOS apps AND they have Tidal Connect.
For the premium or Hi-Fi level, Deezer is less expensive, especially for the yearly subscription, which Tidal does not provide. In fact, Tidal charges their monthly fee every 30 days.
At the Hi-Fi level/CD level I find the sound quality to be the same.
I have found that in the Blues and Jazz genres, Deezer has a better and more extensive catalog of music.
I have both services, but I am getting to the point where I might cut the chord (sic) with Deezer, especially since I have a very extensive music library. I think Tidal Connect is the big difference. AND I have never had the issues with Tidal that I have experienced with Deezer.
Still, not an easy choice.
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Update. I have had the same support email as Curt and Geoff. Got a response from both Deezer and Bluos so it appears they are on the case will post any update my end
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So far: I don't seem to be getting the Premium artist message and I have been playing Flow for a couple of hours and no time outs. Update: it timed out after about two hours.
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I don't have time out info at all, and flow plays perfectly. The issue I'm having is some tracks will no longer play if using Bluos.
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I also received an answer from Bluesound....hope they can solve the issue soon.
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Deezer has got massive problems not related to Bluesound (german):
https://de.deezercommunity.com/andere-geraete-139/streaming-wird-auf-mehreren-geraeten-staendig-durch-nachladen-unterbrochen-28611I switched to TIDAL -> no more issues, Problems solved.
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This needs a solution very soon. Either i'll switch to another streaming service...or another streamer (eg sonos).
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@Herman - I moved to BlueSound because Deezer playlists and ALL playlists have been broken in Sonos starting May 2024. Currently you cannot edit or use playlists in Sonos so that is really a bad option.
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