Latest firmware introduced bad static noise over airplay

Beantwortet

Richard Wilson

• 24. November 2024 08:38
• Bearbeitet

Always excited to get a firmware upgrade in the hope that it might include Apple Music native in BluOS. While that didn’t happen I now have static noise when using Apple Music over AirPlay. I’ve ruled out the Amp and speakers being an issue by using other devices direct on my amp. I’ve also completed a factory reset. I’m about to embark on resetting the router as has been advised elsewhere but I thought I’d post in case this is a new known issue or not. Any ideas?

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 26. November 2024 18:25

  Hi Richard - sounds like you have a NODE if it is the issue our QA Team has seen. Please select Settings, Player, Audio Settings from the Home Screen and set Audio Clock Trim to ON. This should fix a DCA timing issue causing the problem you are seeing.

  If that does not resolve, send our Support Crew a log file as Seppi suggested.
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  Seppi Evans

  Hi-Res

  • 24. November 2024 12:07

  Hi Richard, yours is the first post here with this issue, you don’t say what the source is but closing all apps and power cycle the device might help.

  If it continues after hearing the “static” noise in the BluOS App please select Settings, Send Support Request, so the Bluesound Support Crew can review the log file and take a closer look.

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  Richard Wilson

  • 25. November 2024 07:24

  Typically I use Apple Music over airplay from Apple devices including Mac, iPad and iPhone. What’s interesting is the pop’s (like a noisy vinyl record) happen without anything playing.

  I’ve followed your advice and have submitted a support ticket and am hoping the crew can help.

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  Steven

  • 28. November 2024 19:31

  Also having this issue. PLEASE fix this soon as many of us in the hi-fi industry use Nodes for in-store demos and it's embarrassing.

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