Couldn’t Load Content

Beantwortet
Martin Layding
My Vault recently started having issues playing full cds and I receive the “Couldn’t Load Content” error message when using the BluOS app on my iPad. Strangely, it is not across the board…some artists are unaffected, others I cannot “play all” any cds I have ripped. This far I have done a reboot from the diagnostics menu, rebuilt my index, and done a hard reboot by disconnecting the power to my Vault for 30 seconds. Additionally I have uninstalled and reinstalled my bluOS app on my iPad. Weirdly, I can play songs from a cd that won’t load in full…so I know the tracks are there…for example, if I want to listen to all of Dave Brubeck’s “Take 5” I get the Couldn’t Load Content message, but I can play each song individually. Anyone else having this issue, or know a solve?
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Kommentare

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Datum Stimmen
  • Offizieller Kommentar
    Tony W.
    Product Support Manager

    The issue is not App related. It is caused by the Players themselves. For more details, please see this official comment posted here on this thread for current status and updates on this issue; https://support1.bluesound.com/hc/en-us/community/posts/27934622740887/comments/28076712056087

    I am closing the current thread for comment to avoid duplication. Please feel free to comment on that thread going forward.

    Thanks for your patience and understanding.

  • Martin Layding

    I did send through a support request as you described. Good tip on having a current back up!

    I noticed this morning that the cds I am receiving this error message on have the 3 vertical dots on them..so I seem to be able to play the full cd that way where those dots appear

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  • Peter Swanson

    I have this problem with certain pieces of music - I think I have narrowed it down to where there are special characters in the meta data. So it tends to happen with classical music, with accented letters. 

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  • Martin Layding

    Glad you are having some luck narrowing it down. My issues are with more traditional artists…Dave Brubeck, or a cd called “Jazz for a Rainy Day”. While one Nora Jones Christmas cd that coded as Japanese, loads the song titles in Kanji.

    A customer service agent responded to my ticket that they were able to replicate the issue, and passed it to developers. Fingers crossed a fix finds its way into an upcoming update

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  • Tony W.
    Product Support Manager
    • Bearbeitet

    Thank you for your patience. This week we launched The BluOS Controller App 4.8.0 for Android. One of the fixes in it is to resolve a timing issue when receiving information from the Players about available content. If problems persist after loading this newer version of the App, please e-mail us at support@bluesound.com so our Support Crew can troubleshoot further.

    We do apologise for the inconvenience. 

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  • Peter Beech

    I first encountered the Couldn't Load Content error in September, submitted a support request at the time and was also told that the technical team had been able to replicate the issue.  I did ask later if there was anything about my phone, OS version or data that was known to trigger the error but they were unable to help.  I installed BluOS 4.8.7 and iOS app 4.8.0 a couple of days ago and the problem is still there.  Fortunately, I can open every album using Folder view for some reason, the Windows version of the Controller doesn't suffer from the error at all (although driving a streamer from a PC is not exactly cool) and the iOS freeware app "BluOS NAD" is problem-free too.

    I would happily edit my tags if someone could tell me which rogue characters were causing this, but I can't imagine the problem is that simple. 

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  • Tony W.
    Product Support Manager

    Hi Peter

    Based on our findings we have reported to our Product Development team that if AlbumArtist tags are not matching throughout the album, consumers are seeing this since we moved towards a server driven UI earlier this year.

    Make sure your AlbumArtist tags match throughout an album then rebuild your index from the Diagnostics page.

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  • Peter Beech

    I've checked several of my albums that are returning this error and the AlbumArtist tag for each is identical on all tracks. 

    I assume "Couldn't load content" is one of those catch-all error messages that could be triggered by anything that prevents or delays a successful read of a music file on the source or its index on the player, in which case there could be lots of different bugs that need to be isolated.  Good luck with that.

    If you still think this is a data problem rather than, say, some sort of latency issue, I could easily send you some of my files to use for testing.

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  • Bill (William) Murray

    Am having the exact same issue.  The files are on the server (FLAC), and playable through other apps - no issue with file integrity.  For example, a Ben Harper & The Innocent Criminals double CD "Live from Mars" gives a "Couldn't load" error message, but a Ben Harper CD "Both Sides of the Gun" loads.  Same thing with a collection of Miles Davis.  Wld be really great to have a resolution - I ripped over 32,000 tracks and built a library around Blu, not to mention the hardware investment, and this is a seemingly random issue which kinda blasts random holes in my collection. 

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  • Martin Layding

    I updated my IOS app and that does not seem to have solved the problem. While I have edited album artist data and changed the album artist name from Dave Brubeck Quartet to Dave Brubeck in some instances to get my Brubeck collection to all appear as one group on the app…but also impacts other random artists/cds where I would not have changed album artist.

    Music is still there and I can add it to play via the three vertical dots…so not a total loss like the update last summer

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