Search Doesn't Work!

Beantwortet
mr. charles

After installing the most recent update (version 4.4.0) on my Mac Laptop, the Search function doesn't work.  When I click on Search, I get the message "Just a moment",  and then after a moment, I am just where I was before I clicked on Search.  I am unable to type anything into the search box.  It seems absurd to me that the software would be released with such a huge and obvious problem.  BluOs has really gone downhill with their quality control.  So disappointing from what once seemed like such a promising company.  

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Kommentare

7 Kommentare

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  • Offizieller Kommentar
    Brian
    Lossless

    I'm just another Bluesound user like you.

    Have you submitted a request to Bluesound Support? If you're not able to through the app then the link at the bottom right of this page will work.

  • Brian
    Lossless

    Just tested 4.4.0 on my M2 Macbook Air MacOS 14.5 and found it much more responsive and faster than before with Library search. A huge improvement for my 37k library with better organized search results. 

    Qobuz was quick as well. I like the clarity of the UI and how search is broken out into it's own segment.

    Perhaps an uninstall/reinstall would clear up the issue you're having. 

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  • mr. charles

    I tried uninstalling and reinstalling.  Didn't work.  

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  • Brian
    Lossless
    • Bearbeitet

    Is the unit updated to BluOS 4.411?

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  • mr. charles

    Yes, it is updated.

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  • mr. charles

    I submitted a report to Bluesound 6 days ago and have not had any reply.  This is not the first time that I have submitted a support request that has been ignored, so I am not surprised.  I am surprised that nobody else seems to be having this problem except for me.

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  • Tony W.
    Product Support Manager

    Hi Mr. Charles

    In searching your profile using the e-mail address you posted here, we have no record of a Support Request submitted via "Settings, Send Support Request" in the BluOS App or by e-mailing support@bluesound.com.

    Can you please try a search in the App and if it fails again, please select Help, Send Support Request in the BluOS App so our Support Crew may have a record of the log file and help diagnose the issue you are seeing.

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