App not working for iOS 17.5.1

Beantwortet

Joakim Gustafsson, Gus

• 25. Mai 2024 10:59

New to BluOS NPM-2i together with DALI Rubicon and Sound Hub. After inställning app, it freezes, not able to to anything. But player shows up and works (LAN/RJ45) with Spotify… I think an update is in place for new Apple iOS. Thx in advance for support! BR Gus

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  Joakim Gustafsson, Gus

  • 25. Mai 2024 20:10

  Hi, yes it is enabled. Store says that WiFi router must only be on 2,4 GHz, otw BluOS want work… but it still freezes.

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  Joakim Gustafsson, Gus

  • 25. Mai 2024 20:18

  No problem, thanks for quick reply, much appreciated. As I wrote, it works with LAN/wire connection and Spotify, but not the app in utsedd, it just freeze as I cant access the player/hub. I will send them an email.

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  Joakim Gustafsson, Gus

  • 27. Mai 2024 12:06

  Hi again Seppi,

  now I got this reply from DALI (Jonn in DK):

  Hi again

   

  A steady blue light on the NMP modules indicates that it is connected to a network and working.

   

  'I am using Spotify, and the DALI sound hub is there to be selected as a choice.' For the app to find the Sound Hub they need to be on the same network which this seams to indicate. I am guessing it is in 'connect to a device menu' you can see the SOUND HUB. If this is the case then the NPM module is connected to network and working.

  From what you write about the BluOs app it sound more like an issue between the new firmware for the Iphone and the BluOs app, only Apple and BluOs can answer questions on their own software.

   

  Should I run this with support@bluos.net ?

  Thx again!

  BR

  Joakim

   

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  Joakim Gustafsson, Gus

  • 27. Mai 2024 14:19

  Great and thx again, I have sent them the issue at hand now.

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