Since the last BluOs software upgrade, explicit Tidal content was disabled

Beantwortet

Kommentare

5 Kommentare

  • Offizieller Kommentar
    Mark T.
    Sr. Support Crew Member

    Hi Ricardo,

    See the same community thread using this link - https://support1.bluesound.com/hc/en-us/community/posts/18941075803671

    Thanks for #LivingHiFi

  • Ricardo Piergallini

    To solve the issue with Tidal, is it possible to revert the release change?
    I have been working in IT for years and whenever we make a software change we plan for a fall back in case the new version affects the service to our clients.

    Maybe we could enable this solution for customers while you develop a new software upgrade to correct this incident.

    1
  • Soul Man

    Makes sense to me. Either give people the option of older working version of software. OR implement bug fixes more quickly. I would be happy with either rather having to suffer with a broken software version that doesn’t meet my needs.

    0
  • Ricardo Piergallini

    You have implemented a software upgrade that you obviously tested poorly, I know that these are things that can happen, I am an IT specialist and I know that you cannot test everything, but it is unacceptable that you have not provided a fall back solution in case of failures that affect service to users.
    I use Bluesound as the only input for my HiFi equipment, I need to access my favorite music, I would appreciate a compromise solution urgently, I can't listen to my music.
    Best regards

    1
  • Tony W.
    Product Support Manager

    Thank you for your feedback Ricardo...

    Meanwhile, please see this thread for an answer to your current issue; https://support1.bluesound.com/hc/en-us/community/posts/18941075803671

    0

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