Since the last BluOs software upgrade, explicit Tidal content was disabled

Beantwortet

Ricardo Piergallini

• 27. November 2023 12:22

I was able to access explicit content without problems until the latest BluOs update arrived, since the update I was unable to view discs with explicit content. 
I realized a few days later, I didn't change anything and the albums with explicit content stopped being seen on the BluOs.
When I try to authorize open content on BluOs, Tidal ignores my request, I think there is a problem with Tidal - BluOS APIs or interfaces.

Screnshot showing explicit content enabled on Tidal:

Screnshot showing BluOs where Explicit content is disabled, but every time I try to enable it Tidal returns the screen with it disabled.

I apareciate your Help

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• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 27. November 2023 12:42

  Hi Ricardo,
  
  See the same community thread using this link - https://support1.bluesound.com/hc/en-us/community/posts/18941075803671
  
  Thanks for #LivingHiFi
• 

  Ricardo Piergallini

  • 27. November 2023 14:09

  To solve the issue with Tidal, is it possible to revert the release change?
  I have been working in IT for years and whenever we make a software change we plan for a fall back in case the new version affects the service to our clients.

  Maybe we could enable this solution for customers while you develop a new software upgrade to correct this incident.

  1
• 

  Soul Man

  • 27. November 2023 23:31

  Makes sense to me. Either give people the option of older working version of software. OR implement bug fixes more quickly. I would be happy with either rather having to suffer with a broken software version that doesn’t meet my needs.

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• 

  Ricardo Piergallini

  • 30. November 2023 20:33

  You have implemented a software upgrade that you obviously tested poorly, I know that these are things that can happen, I am an IT specialist and I know that you cannot test everything, but it is unacceptable that you have not provided a fall back solution in case of failures that affect service to users.
  I use Bluesound as the only input for my HiFi equipment, I need to access my favorite music, I would appreciate a compromise solution urgently, I can't listen to my music.
  Best regards

  1
• 

  Tony W.

  Product Support Manager

  • 2. Dezember 2023 20:57

  Thank you for your feedback Ricardo...

  Meanwhile, please see this thread for an answer to your current issue; https://support1.bluesound.com/hc/en-us/community/posts/18941075803671

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