TV Remote Now Controlling Bluesound Speaker

Beantwortet

Oliver Paterson

• 24. November 2023 14:50

TV Remote Now Controlling Bluesound Speaker which I never setup to do. I turn my tv on and it also turns on my Bluesound speaker and whatever I was last playing starts playing. Any help appreciated

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 27. November 2023 19:58

  Hi Oliver

  If your Bluesound player is connected to your TV using HDMI, yes it is likely CEC is controlling this. Check your TV documentation to adjust or remove CEC settings if this is not desired.
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  Oliver Paterson

  • 27. November 2023 20:05

  Hi Tony,
  Not it's not connected.

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• 

  Tony W.

  Product Support Manager

  • 27. November 2023 20:26

  Check out this Help Centre Article on how to clear any inadvertently created IR codes; https://support.bluos.net/hc/en-us/articles/360039214453

   

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• 

  Oliver Paterson

  • 27. November 2023 22:23

  No Joy.
  
  I reset the IR on my android and my laptop and the tv remote still controls the pulse speaker

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• 

  Oliver Paterson

  • 27. November 2023 22:40

  Ok. Fixed it
  
  I deleted the speaker group so that the two speakers were individual again and then I went into both the speakers IR learning and cleared all at the bottom.

   

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• 

  Oliver Paterson

  • 29. November 2023 14:35

  So the issue is every time I create a group with 2 speakers in it, my TV remote starts to control the speakers. WHen I ungroup them the TV remote no longer is an issue
  
  Bluesound, can you look into this pls

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• 

  Tony W.

  Product Support Manager

  • 29. November 2023 21:40

  Hi Oliver

  It is not possible - somehow the codes are being programmed in. Please check that all codes have been removed from all players. If you need further 1:1 troubleshooting, please select, Settings Send Support Request in the App so our Support Crew may review your player logs.

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