Latest Firmware Has Locked Me Out Of Qobuz

Beantwortet
Stephen Libin
The Bluesound app on my iPhone and iPad is absolutely up to date. The operating systems on my iPhone and iPad are absolutely up to date. I can access Qobuz directly in my phone and laptop. But the new Bluesound app on both devices will NOT accept my Qobuz credentials, even though I am typing them in slowly, carefully, and perfectly. Everything was perfect until I downloaded the latest Bluesound firmware. I’m unplugging the Node N130 now from the wall now for about 1 hour, praying that fixes this. Any other ideas?
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Kommentare

12 Kommentare

Datum Stimmen
  • Offizieller Kommentar
    Tony W.
    Product Support Manager

    Hi Stephen

    I have escalated your issue to our Support Crew to take a closer look as we are having a hard time replicating this issue.

  • Rays Jazz

    Does not sound good. I have not done this upgrade yet, because of the problems. I'm going to try Qobuz in about 10 days time. Hope this is fixed by then.
    Sorry, not sure what to advise. Have you tried deleting the App. Signing out of Qobuz on your other devices. Then reinstall the App then try adding Qobuz to BluOs. I had a load if issues with Qobuz last year, which never got resolved, so I stopped using it. I found out a few months ago it could be due to an issue with my ISP router, but I did not have an issue for 2 years, until BluOs did an upgrade in April, 2022. The music would just stop, I spent many hours trying to sort it out. BluOs got me to do all sorts of things that never worked. So I went to Tidal then Deezer, which did not have any issues.

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  • Rays Jazz

    Has there been any update on this issue?

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  • Tony W.
    Product Support Manager

    Hi Ray - your issue is completely different. The first step in solving it is sending us your log files by selecting Settings, Send Support Request in the App.

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  • Rays Jazz
    • Bearbeitet

    I did all that last year, spend 1 month trying to sort it out. Or are you talking about something different? I'm not using Qobuz at the the moment, have not since last year. 

    Has this issue with the upgrade been resolved now?

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  • Rays Jazz

    Any updates on this issue, has it been fixed.

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  • Tony W.
    Product Support Manager

    The first step in solving it is sending us your log files by selecting Settings, Send Support Request in the App.

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  • Rays Jazz

    I'm not using Qobuz yet, so how can I have any log files?

    I'm asking if Stephen Libin's problem has been solved yet?

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  • Stephen Libin

    I am in the industry so I have a very senior guy at Lenbrook trying to help me. I won't use his name here, because I havent discussed with him if I should or not. We are trying everything under the sun, still can't get Qobuz to work on the new BlueSound operating system. This latest firmware update has really screwed up my N130 Node, but I am still hopeful for a fix. This Lenbrook man has been terrific in trying to help me, while he's on the road all this week. 

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  • Rays Jazz
    • Bearbeitet

    Thanks for the update. Hope you get it sorted out soon.

     

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  • Tony W.
    Product Support Manager

    You piqued my interest - took me 12 minutes to find him - sure enough he's sitting in an airport as I type this...

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  • Stephen Libin

    Hi Tony - Yup, he's in between flights. We were talking and the call dropped. I know he'll call back when he can.

    He's terrific!

    Thank You, SL

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