No dolby and spotify quality

Beantwortet

Lucky

• 1. November 2023 12:40

I have a Powernode N330. 1. Connected via earc to samsung tv and IOS app but app does not show Dolby as documented on the help pages. This was working before when I started using Powernode two years ago.. Hoped 4.0 would fix this, but sadly no… 2. Also when playing Spotify or airplay I cannot see the playback quality. Only on the connected usb files. Funny thing: when I play usb flac file and then switch to spotify connect the quality indicator keeps saying I play flac…

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• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 1. November 2023 15:15

  No 2 is easy - no quality indicator means you are listening to MP3 or AAC... but once you listen to FLAC, our QA is investigating the indicator not getting cleared if it is MP3/AAC.

  As for No 1 - this will require some more details, such as the source of the content (Netflix, Cable Box, BluRay Dsic), the make and model of the TV as well. Can you please select Settings, Send Support Request in the BluOS App so our Support Crew can review the player log file and confirm DOLBY is being received? Please include the additional information I suggested in your Request description.

   
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  Lucky

  • 1. November 2023 17:33

  Thx, just send the request for 2. For one, this means the app only shows bit and khz and not bitrate (because mp3/aac also have different bitrates)?

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  Tony W.

  Product Support Manager

  • 1. November 2023 20:57

  Hi Michel

  All Spotify content is 320kbps, the highest quality for lossy available.

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