Error when transferring new tracks from my computer

Beantwortet

Tony Ryan

• 18. Oktober 2023 02:16

Today I have been trying to transfer some new tracks from my computer via its shared IP address, to the Vault 2i (as I've done with over 74,000 tracks since I bought it), but the transfer crashes every few minutes. The player freezes and can only be revived by being switched off and on at the wall.

Interestingly, a few hours before I attempetd this transfer, there was a notifiaction of a player update which I did first.

I'm sure it's not good for the player's hard drive to switch it off and on. What's going on?

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• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 18. Oktober 2023 12:54

  Hi Tony,
  
  We can't replicate this on our end. However, rest assured that I have forwarded your feedback to our quality assurance for review.
  
  Thanks for #LivingHiFi
• 

  Tony Ryan

  • 22. Oktober 2023 18:03
  • Bearbeitet

  I find that the problem is more than just transferring files via sharing. The Vault 2i player now 'freezes' during playback; sometimes quite soon after starting an album, sometimes after an hour or so. This is all new since the latest player update on Friday (20 October). The unit has been fault free for over three years until now.

  Tony

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• 

  Tony W.

  Product Support Manager

  • 24. Oktober 2023 15:53

  Hi Tony

  Thanks for your patience.

  We are continuing to investigate. Please follow the main thread for updates as they become available; https://support1.bluesound.com/hc/en-us/community/posts/18490369188247

  For housekeeping reasons I am closing this thread for comments.

   

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