And once again, the music stops ... M10 support, after 2 years has never solved this.

Beantwortet

Permanently deleted user

• 5. Juni 2021 15:05

Once again, in the middle of a song music stopped. Unit completely muted. My third M10 in 2 years with this same problem. A complete proof of malfunctioning software and a support team not able to solve this. I do not file any error reports anymore, have filed numerous, nothing helps. I'm stuck with this expensive thing and replacing means losing a lot of money.

 

2

• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 10. Juni 2021 12:42

  Hi Ron
  
  As mentioned, the issue you appear to be having as per our investigation is caused by certain tracks playing 24/88.2 not being encoded properly or correctly. Thanks for your patience and understanding.
• 

  Steffan

  • 6. Juni 2021 16:34

  Bluesound will just tell you it is due to your network, maybe even your app 🤣 They will never admit when they break stuff, after updating to 3.14.20 my source selection is now gone in the app on my NAD M32 the same goes for my friend who has the same setup, also it will no longer automatically change to bluos input when starting a song from tidal, it has done that ALWAYS right until 3.14.20!

  2
• 

  Permanently deleted user

  • 7. Juni 2021 04:23

  Sure, it's never the firmware, or the app (the one way communicating volume control is a laugh). Tried to get my money back, but as soon as I mention that everybody looks the other way, both support and supplier.

  1
• 

  Tony W.

  Product Support Manager

  • 10. Juni 2021 12:38

  Steffan
  
  Thank you for your continued patience and for the event log you submitted. Please continue to work with our good friends at NAD Electronics - Level 2 support as I am aware they are investigating the issue on your Masters Series.

  0
• 

  Steffan

  • 10. Juni 2021 14:50

  Hi Tony
  Bluesound engineers was able to replicate the issues I am experiencing and are working on a fix.
  Your tier 2 supporter Jade has been very helpful in this matter.

  1
• 

  Urs Furrer

  • 20. Oktober 2023 19:48

  I have six players. All working fine. New update and I can’t find many of the hundreds of CDs I burned and the sound just stops but the time remaining clock reflects it’s still playing. I emailed. No response. Please help.

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• 

  Tony W.

  Product Support Manager

  • 23. Oktober 2023 12:31

  Hi Urs

  Our Support Crew will be in touch.

  0

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