Soundbar+ Volume very low
Beantwortet
I just got my new Soundbar+, installed it, did the latest firmware installation, and set it all up. Now when playing movie or music, the volume is considerably lower than my previous Soundbar 2i. Even when I max out the volume, I would estimate it is giving a volume of about 1/4th of the Soundbar 2i volume level.
Any idea what the issue is?
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Przemysław, my soundbar is only ok when playing streaming music in multiplayer fixed group. When I switch to Theatre Fixed grouping and HDMI input from TV, it is not ok, no matter what movie I watch (dolby or non dolby or regular tv).
Alsoin Home Theatre fixed group, the 2 Flex 2is on the side, have ABSOLUTLY no volume, AND the "distance" setting makes NO difference- even if you set the distance to 26 ft away, the sound is the same- nothing hearable is coming out.
The question is- is the soundbar working at the bluesound labs? And all the reviews we read before buying- what model were the reviewers using? Maybe we have a faulty unit? how can we return and exchange it with a working unit?
And since this issue has been raised, there was 2 "updates" neither of which addressed this issue.
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It just seems to be getting worse! On top of everything else I’m now having audio cut-out to the point of around once every couple of minutes the sound drops out for a couple of seconds.
Honestly I was so excited to be getting the Bluesound system and it’s been nothing but disappointment.
On top of everything else the support seems to have gone quiet and I am getting little to no response.
I think they’ve had enough of me complaining although when you spend £2k on a sound system and it’s shit I’m within my rights to complain!
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It is really annoying yes. My main question is, what version was used in creating this promotional video:
(1) Home cinema meets hi-fi with the Bluesound Pulse Soundbar+ (sponsored) - YouTube
Or in this Forbes article:
Bluesound Unveils A New Dolby Atmos Soundbar Packed With Features And Connections (forbes.com)
If these reviewers are not noticing the problem, then it means we have faulty units which must be replaced. Otherwise it means the reviewers did not know what to review, so I am not sure what they are talking about.
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The Puls 2i sounds much better, the Plus is missing the mids, the dialog button is missing, the connections to the Flex are crap too. The Soundbar Plus is actually a step backwards. I regret buying it. Bluesound has been a disappointment to Sonos so far.
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I just found out that there are 2 sites for bluesound support- and I thought that nobody is taking care of the problem - that's not the case. I see now on the BLUOS support site that the issue is acknowledged. Hoping to get a correction soon.
Just in case, make sure to always check both support1.bluesound.com and support.bluos.net - the sites look similar, but have different content.
Regards
Przemysław
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support.bluos.net speaks to the BluOS Firmware which is also available on;
- NAD Electronics
- DALI Loudspeakers
- Monitor Audio
And others coming soon. support1.bluesound.com speaks specifically about Bluesound Brand Players. Both are mirrors of the same site and engine and reference each other. It is designed to be mostly seamless to you.
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Respectfully Tony, that is not an answer or solution to the issue and people are now queueing up challenging the quality of the product which to date I will say is indeed inferior to the Sonos arc and arguably on par if not behind the Sonos beam. When will you or one of your team have an answer/solution as currently I would say there is some damage to the Bluesound brand with seemingly no response
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Thanks for your patience Phil
We are in fact investigating the matter but our Quality Assurance Team is having a hard time replicating it. We are trying to see if it is related to certain CEC commands or if there is something in the audio chain affecting it or if it is only happening on certain TV Models.
There are currently a number of people behind the scenes watching this thread. We will be happy to provide an answer once we have a full grasp of what is happening.
Please bear with us.0 -
Hi Tony, what do you mean "hard time replicating it" ? Would you like me to send you my unit? Also, my TV is Vizio M657-G0, so make sure you get this TV- it maybe the problem is the combination of the TV model with the soundbar.
My complete setup (which you need to use exactly to replicate):
- 1 Soundbar+
- 1 Sub+
- 2 Pulse 2is
- 2 Flex 2is
- Vizo 567-G0 TV
Please make sure you have this combination, setup a Home Theatre fixed group with Soundbar/sub and 2 flex 2is, and the sound is very low from the soundbar, and pretty much non-existent from the 2 flex 2is.
If you have all this setup and it's working for you, then maybe there are some faulty units? in which case, should we send ours to be tested? If you have one that is working and you send it to me, then we will have one of 2 results:
- If your working soundbar+ model also works in my environment, then it means my current model is faulty.
- if your working soundbar+ model does not work in my environment, then it means there is a bug with the combination of the units above.
Let me know how we can help in finding this bug. will be glad to assist.
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If it helps my set up is a Sony Bravia KD55A85BU Soundbar + Sub + 2 x flex 2i all linked by Ethernet.
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For me, Philips TV 65Oled804 / 12, Soundbar + LAN cable and HDMI Arc, Sub + and 2 x Flex 2i are all WiFi 5 GHz.
As of today, nothing works with the Soundbar +, the touch is not leaking and there is no more sound. I cannot reset. Restarting does not help. All cables are disconnected, streaming is shown in the app, but there is no sound🤦🏻🤦🏻😤.
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Mine is very simple: Sony A9 TV and Soundbar+. My feeling is that the problem is mostly with Dolby (Center channel seems too silent). In addition, I've found an article on support site about the removed "enhanced dialog" option. It says:
"Change this setting to Low or High to increase the volume of the center channel. Dialogs are broadcasted in movie soundtracks and television broadcasts from the center channel." . But that's missing now.
https://support.bluos.net/hc/en-us/articles/360036429314-Adjusting-Audio-SettingsIf at least this could be fixed/restored, it would help a lot (at least in my case).
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I experienced a similar problem. My subwoofer was not doing anything with TV as an input. But for me the trick was to DISABLE Dolby output from my set-top box ( the external box by my TV provider which selects the channels) AND select on the TV either PCM output or keep the original signal. After that the issue was solved. Don’t know if I can have “surround sound”.
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I did the same (switched to PCM), but this is just a workaround. What's the point to make the sound worse by allowing STB/TV to convert from Dolby to PCM? I think switching to PCM is downmixing the audio to Stereo output, and the Soundbar is only processing the stereo signal sent from the TV. Even the Bluesound support advised me to switch back to Dolby output on the TV. This seems obvious that the soundbar should do better job in processing Dolby audio than any TV or STB. And that's the issue: the soundbar is not doing the Dolby processing job well enough - my TV is doing better job here.
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Thanks PRZEMYSLAW. Missed that the guys from bluesoond advised to switch the STB or TV back to Dolby. My reseller told me that if you don’t have a TV broadcast in dolby (like the news or talkshow etc) , might cause the Sub to do less. They suggested I watch a TV program in Dolby to find out if I still have a near mute Subwoofer. I haven’t had the time for that yet. So in the meantime Dolby is “off” on my STB. FYI before I had a NAD T757 surround receiver. Switching Dolby to “digital on” the STB completely muted the sound channels on the T757. It is for that reason I started to believe that the Dolby option on my STB was the problem. But now I start to doubt. Summarizing it: switching “dolby on” on the STB makes my purchase worthless
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In the meantime I searched on the community of my TV + Intwrnet provider
First it is a known problem with them.
Secondly they maintain that if you connect you STB via TV to the Soundbar, Dolby code is lost. (Old post of 2019)
Thirdly , they strongly advice to connect de STB directly to the Soundbar to keep the audio codec. Fortunately in Holland they have the option “keep original codec”. So if it is plain stereo it will be that, if its Dolby that will be passed through. I have this option ticked. The volume of my soundbar+ and subwoofer have been fine since then.
Lastly they also mentioned that Dolby can also mean Dolby 2.0, which is in effect stereo.
I hope this info helps0 -
Thank you for your continued patience in this matter - we have been reviewing this feedback in conjunction with a new round of testing in our Quality Assurance Labs and are looking into long-term solutions.
We will keep you posted on a solution as it becomes available.
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Hi, I don't know if it helps, but I just removed the STB from my TV (Samsung Neo QLED 2021 model) and watch TV via a CI+ module directly. It seems that al my volume issues with Dolby selected ON have disappeared.
I've read in forums of my provider and Samsung that more people have volume issues when the STB has Dolby ON selected in the sound menu.0 -
I do have one question that remains. On my TV I cannot select Dolby Atmos. The comment is that this is not possible due to the fact that my sounder cannot handle Atmos. So, is my Soundbar + and Sub+ Atmos ready?0 -
Henk, what is "STB" and how do you remove it from the TV? And what is a CI+ module?
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STB =Set top box, like Satellite or some other TV receiver external to TV. Seems Henk didn't have the same problem. Anyway, would be good to hear some news from the Bluesound support, how the problem solution is progressing.
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Hi Guys, Przemyslaw is correct. and the CI+ module is a means to put your decoder card directly into the TV.
My problem was not exactly the same as your, but quite similar. I noticed that on the communities of my cable provider and that of my TV I wasn't the only one.
One of the solutions given was to connect the STB directly to the Soundbar and then the Soundbar to the TV. But with 1 HDMI input on the Bluesound bar that does not work.
So I hope my post gives you some extra info. BGRDS Henk0 -
I have the same issue - but with the Powernode 2i (HDMI) and an optical input. I have a projector with no audio capabilities, so my setup is somewhat different - but my issue is the same: great, strong sound when not using the Home Theater Fixed Group, but weak, quiet sound (even on full volume) with low midrange when using the Home Theater Fixed Group. I do actually get proper surround when using the Fixed Group – distinct background sounds coming from the rear speakers – but the sound from the front is extremely quiet and the dialog/midrange is thin and hard to hear.
I have an Apple TV set to Dolby 5.1 connected via HDMI to a splitter that puts out an optical signal going into Optical Input 1 on the Powernode 2i and an HDMI video signal that goes to the projector.
Again – I am actually getting a surround signal that I can hear on the 2 Pulse Flex 2i rear speakers in the group, but the sound from the front is just terrible.
When my Google TV (instead of my Apple TV) is routed through the optical splitter, the Dolby doesn't work for some reason – and my BlueOS app shows that the output from the Powernode is not Dolby (no logo there anymore). In this case, the sound from the front is loud and full again... which makes it a little jarring when I switch between sources and the audio blasts out at top volume.
Given the mix of devices mentioned in this thread, it really feels like an issue with the firmware.
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I am not sure why this unit was released- the previous model, was working fine for me. But as a loyal fan and supporter I sold the previous sound bar, to make sure I am one of the first to get this new bar. Ever since I got it, and many things not working on it, I have not been turning on the TV anymore, as it makes me angry each time. Netflix on my phone now sounds better and more enjoyable.
And I am still not sure what version was being talked about in this clip: https://youtu.be/StQqU2nRQTc
Did the person reviewing not experience all these problems? If not, then what version did he have, and what version did we get?
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They really don't seem to want to. I always send back and change because of hidden defects. The dealers are all happy. Maybe that way pressure is built up on bluesound.
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Please give news. I imported it from USA to Chile and the sound is terrifying. More than 1000 USD for nothing. Why you offered an Atmos Soundbar without having the firmware yet? What's the idea???
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I have the same problem and purchased Soundbar+ today. From the beginning Volume level from HDMI is very low. From Spotify is perfectly fine.
This is bug as I tried with different bars and it’s ok. When the fix is expected ???0 -
Hi Michał
Take my advice and return the soundbar to the dealer if you can. Bluesound support has been silent for over 2 months now, I don't think they are going to fix this. Unfortunately I don't have such possibility any longer, so I'm stuck with this soundbar.
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Thanks Przemyslaw will try to do it tomorrow. This is really crap. Really appreciate for advice !
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Gustavo and Michal, same issues here about very low volume. I bought the Soundbar+, because I really enjoy my Node2i for the pass two years. So I figured I can continue to expand my system. However it was disappointment out of the box for the soundbar. It took me a couple of hours just to make it work with HDMI eARC. My TV is a brand new Sony A80J. So it shouldn't have any issues with eARC. Then, the sound was weak and it always took some switching of TV sources to trigger it. I returned to the retailer and got a Sonos Arc. Plugged in, some configuration, then it always work flawlessly since then. Sound is big and clear.
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