Soundbar+ Volume very low
Beantwortet
I just got my new Soundbar+, installed it, did the latest firmware installation, and set it all up. Now when playing movie or music, the volume is considerably lower than my previous Soundbar 2i. Even when I max out the volume, I would estimate it is giving a volume of about 1/4th of the Soundbar 2i volume level.
Any idea what the issue is?
-
Thanks for reply Tony. I know it's not directly related to the topic, but I suggest to check the 2 support sites, because the sites are not seamless - on each of the sites I can see different content in "My activities". Quite confusing, and I made some unnecessary noise because of this...
1 -
Hi Tony, what do you mean "hard time replicating it" ? Would you like me to send you my unit? Also, my TV is Vizio M657-G0, so make sure you get this TV- it maybe the problem is the combination of the TV model with the soundbar.
My complete setup (which you need to use exactly to replicate):
- 1 Soundbar+
- 1 Sub+
- 2 Pulse 2is
- 2 Flex 2is
- Vizo 567-G0 TV
Please make sure you have this combination, setup a Home Theatre fixed group with Soundbar/sub and 2 flex 2is, and the sound is very low from the soundbar, and pretty much non-existent from the 2 flex 2is.
If you have all this setup and it's working for you, then maybe there are some faulty units? in which case, should we send ours to be tested? If you have one that is working and you send it to me, then we will have one of 2 results:
- If your working soundbar+ model also works in my environment, then it means my current model is faulty.
- if your working soundbar+ model does not work in my environment, then it means there is a bug with the combination of the units above.
Let me know how we can help in finding this bug. will be glad to assist.
0 -
If it helps my set up is a Sony Bravia KD55A85BU Soundbar + Sub + 2 x flex 2i all linked by Ethernet.
0 -
For me, Philips TV 65Oled804 / 12, Soundbar + LAN cable and HDMI Arc, Sub + and 2 x Flex 2i are all WiFi 5 GHz.
As of today, nothing works with the Soundbar +, the touch is not leaking and there is no more sound. I cannot reset. Restarting does not help. All cables are disconnected, streaming is shown in the app, but there is no sound🤦🏻🤦🏻😤.
0 -
Mine is very simple: Sony A9 TV and Soundbar+. My feeling is that the problem is mostly with Dolby (Center channel seems too silent). In addition, I've found an article on support site about the removed "enhanced dialog" option. It says:
"Change this setting to Low or High to increase the volume of the center channel. Dialogs are broadcasted in movie soundtracks and television broadcasts from the center channel." . But that's missing now.
https://support.bluos.net/hc/en-us/articles/360036429314-Adjusting-Audio-SettingsIf at least this could be fixed/restored, it would help a lot (at least in my case).
0 -
I experienced a similar problem. My subwoofer was not doing anything with TV as an input. But for me the trick was to DISABLE Dolby output from my set-top box ( the external box by my TV provider which selects the channels) AND select on the TV either PCM output or keep the original signal. After that the issue was solved. Don’t know if I can have “surround sound”.
0 -
I did the same (switched to PCM), but this is just a workaround. What's the point to make the sound worse by allowing STB/TV to convert from Dolby to PCM? I think switching to PCM is downmixing the audio to Stereo output, and the Soundbar is only processing the stereo signal sent from the TV. Even the Bluesound support advised me to switch back to Dolby output on the TV. This seems obvious that the soundbar should do better job in processing Dolby audio than any TV or STB. And that's the issue: the soundbar is not doing the Dolby processing job well enough - my TV is doing better job here.
0 -
Thanks PRZEMYSLAW. Missed that the guys from bluesoond advised to switch the STB or TV back to Dolby. My reseller told me that if you don’t have a TV broadcast in dolby (like the news or talkshow etc) , might cause the Sub to do less. They suggested I watch a TV program in Dolby to find out if I still have a near mute Subwoofer. I haven’t had the time for that yet. So in the meantime Dolby is “off” on my STB. FYI before I had a NAD T757 surround receiver. Switching Dolby to “digital on” the STB completely muted the sound channels on the T757. It is for that reason I started to believe that the Dolby option on my STB was the problem. But now I start to doubt. Summarizing it: switching “dolby on” on the STB makes my purchase worthless
0 -
In the meantime I searched on the community of my TV + Intwrnet provider
First it is a known problem with them.
Secondly they maintain that if you connect you STB via TV to the Soundbar, Dolby code is lost. (Old post of 2019)
Thirdly , they strongly advice to connect de STB directly to the Soundbar to keep the audio codec. Fortunately in Holland they have the option “keep original codec”. So if it is plain stereo it will be that, if its Dolby that will be passed through. I have this option ticked. The volume of my soundbar+ and subwoofer have been fine since then.
Lastly they also mentioned that Dolby can also mean Dolby 2.0, which is in effect stereo.
I hope this info helps0 -
Henk, we should not have to do any of these. We purchased this soundbar so that it works. I didn't purchase this system to create a new engineering problem fixing for me.
The only problem is for bluesound to release a fix.
2 -
Thank you for your continued patience in this matter - we have been reviewing this feedback in conjunction with a new round of testing in our Quality Assurance Labs and are looking into long-term solutions.
We will keep you posted on a solution as it becomes available.
0 -
This problem has existed here for 2 months. You haven't managed to fix it yet. It's really amazing. You really don't seem to care.
1 -
Thanks for your feedback Null
As mentioned, our Quality Assurance Team and Engineering Team continue to investigate and look for a solution to the issue that only seems to be affecting DOLBY content. We will keep you posted once we have a solution that we are ready to share. Thank you for your patience and understanding.
-1 -
Hi, I don't know if it helps, but I just removed the STB from my TV (Samsung Neo QLED 2021 model) and watch TV via a CI+ module directly. It seems that al my volume issues with Dolby selected ON have disappeared.
I've read in forums of my provider and Samsung that more people have volume issues when the STB has Dolby ON selected in the sound menu.0 -
I do have one question that remains. On my TV I cannot select Dolby Atmos. The comment is that this is not possible due to the fact that my sounder cannot handle Atmos. So, is my Soundbar + and Sub+ Atmos ready?0 -
Henk, what is "STB" and how do you remove it from the TV? And what is a CI+ module?
0 -
STB =Set top box, like Satellite or some other TV receiver external to TV. Seems Henk didn't have the same problem. Anyway, would be good to hear some news from the Bluesound support, how the problem solution is progressing.
0 -
Hi Guys, Przemyslaw is correct. and the CI+ module is a means to put your decoder card directly into the TV.
My problem was not exactly the same as your, but quite similar. I noticed that on the communities of my cable provider and that of my TV I wasn't the only one.
One of the solutions given was to connect the STB directly to the Soundbar and then the Soundbar to the TV. But with 1 HDMI input on the Bluesound bar that does not work.
So I hope my post gives you some extra info. BGRDS Henk0 -
I have the same issue - but with the Powernode 2i (HDMI) and an optical input. I have a projector with no audio capabilities, so my setup is somewhat different - but my issue is the same: great, strong sound when not using the Home Theater Fixed Group, but weak, quiet sound (even on full volume) with low midrange when using the Home Theater Fixed Group. I do actually get proper surround when using the Fixed Group – distinct background sounds coming from the rear speakers – but the sound from the front is extremely quiet and the dialog/midrange is thin and hard to hear.
I have an Apple TV set to Dolby 5.1 connected via HDMI to a splitter that puts out an optical signal going into Optical Input 1 on the Powernode 2i and an HDMI video signal that goes to the projector.
Again – I am actually getting a surround signal that I can hear on the 2 Pulse Flex 2i rear speakers in the group, but the sound from the front is just terrible.
When my Google TV (instead of my Apple TV) is routed through the optical splitter, the Dolby doesn't work for some reason – and my BlueOS app shows that the output from the Powernode is not Dolby (no logo there anymore). In this case, the sound from the front is loud and full again... which makes it a little jarring when I switch between sources and the audio blasts out at top volume.
Given the mix of devices mentioned in this thread, it really feels like an issue with the firmware.
0 -
Hi Joe
Thanks for your continued patience, as mentioned above we are investigating and will keep you posted.
-1 -
You already need 3 months for the solution. Are you already working on the matter? Then see why the soundbar in the home theater group has more bass than the coupled subwoofer. So far I can only advise against your club. After my demonstration of your great hardware Soundbar +, Sub + and flex2i as a home theater group, my dealer stopped selling. Until it is really embarrassing what you deliver here.
1 -
Couldn’t agree more, Dolby atmos due in June 2021????? Sure you don’t mean 2024!! I’ve had nothing but problems since I got it and while the dealer has sorted everything they can I’m still having issues with drop outs, lip sync, volume etc! Have to say the advice and support from Bluesound has been nothing short of embarrassing…….lip sync issues? Reset! Volume issues? Reset!!! Have I really spent over £2k on a sound system to reset it every week??? Shocking Bluesound! Shocking!
2 -
I am not sure why this unit was released- the previous model, was working fine for me. But as a loyal fan and supporter I sold the previous sound bar, to make sure I am one of the first to get this new bar. Ever since I got it, and many things not working on it, I have not been turning on the TV anymore, as it makes me angry each time. Netflix on my phone now sounds better and more enjoyable.
And I am still not sure what version was being talked about in this clip: https://youtu.be/StQqU2nRQTc
Did the person reviewing not experience all these problems? If not, then what version did he have, and what version did we get?
0 -
I stopped expecting anything from the support now. You don't seem to really care. It's like some low quality product: promising, looking good on paper, but not providing what is supposed to. Did Dolby really certify this thing? Or maybe we got some beta versions of the soundbar?
Following the comments from Bluesound, I was thinking this may be a problem of my TV, but I recently had an opportunity to test a Bose soundbar, and it is sonically outstanding to Soundbar+. In Dolby content it gives really good bass (more powerful), much more detailed sound and clear dialogs - way better from Bluesound, at a lower price of the soundbar. So now I'm 100% certain that the problem is with the Soundbar+ itself. So, is it going to be corrected, or maybe we have some faulty units?
1 -
They really don't seem to want to. I always send back and change because of hidden defects. The dealers are all happy. Maybe that way pressure is built up on bluesound.
0 -
Please give news. I imported it from USA to Chile and the sound is terrifying. More than 1000 USD for nothing. Why you offered an Atmos Soundbar without having the firmware yet? What's the idea???
0 -
I have the same problem and purchased Soundbar+ today. From the beginning Volume level from HDMI is very low. From Spotify is perfectly fine.
This is bug as I tried with different bars and it’s ok. When the fix is expected ???0 -
Hi Michał
Take my advice and return the soundbar to the dealer if you can. Bluesound support has been silent for over 2 months now, I don't think they are going to fix this. Unfortunately I don't have such possibility any longer, so I'm stuck with this soundbar.
0 -
Thanks Przemyslaw will try to do it tomorrow. This is really crap. Really appreciate for advice !
0 -
Gustavo and Michal, same issues here about very low volume. I bought the Soundbar+, because I really enjoy my Node2i for the pass two years. So I figured I can continue to expand my system. However it was disappointment out of the box for the soundbar. It took me a couple of hours just to make it work with HDMI eARC. My TV is a brand new Sony A80J. So it shouldn't have any issues with eARC. Then, the sound was weak and it always took some switching of TV sources to trigger it. I returned to the retailer and got a Sonos Arc. Plugged in, some configuration, then it always work flawlessly since then. Sound is big and clear.
0
Post ist für Kommentare geschlossen.
Kommentare
71 Kommentare