Amazon Music playback interrupted frequently

Thomas Schmidt

• 18. April 2023 11:34

Unfortunately my new PULSE M and today also the new NODE keep behaving strangely. After a song or two from my Amazon playlist they keep pausing and resuming the song after some seconds only. Forever… Regardless, whether played individually or in a group. Seems like a buffering issue. But network connection is stable and performant, though. I tried switching input to TuneIn and after coming back to the Amazon playlist the issue happened again. I also tried logging off and on again from the Amazon service. That helped for some minutes, before the issue happened again. What am I doing wrong? Any advice? If I don‘t get this fixed, I‘ll need to think of handing them back.

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• Offizieller Kommentar

  

  Mark T.

  Sr. Support Crew Member

  • 18. April 2023 12:18

  Thank you for reaching out to us regarding the playback interruptions you are experiencing with your Bluesound PULSE M and Bluesound NODE. We are sorry to hear about the inconvenience this has caused you and we would like to help you resolve this issue as soon as possible.

  We recommend performing a network reboot and rebooting both Bluesound players. This often resolves connectivity issues that could be causing the playback interruptions you are experiencing. If the issue persists after performing these steps, we recommend requesting a support ticket using the BluOS app. You can do this by going to HELP > Send Support Request and filling up the form. Once you have submitted the form, a member of our support team will reach out to you soon to help you further.

  We hope that these steps will help you to enjoy uninterrupted playback with your Bluesound players. Please don't hesitate to contact us if you have any further questions or concerns.

  Thanks for #LivingHiFi

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