Kommentare

6 Kommentare

Datum Stimmen
  • Offizieller Kommentar
    Tony W.
    Product Support Manager

    Hi Sergio

    Please select Help, Send Support Request in the BluOS App so our Support Crew  can review your player log and provide some 1:1 e-mail troubleshooting. Please let them know the make and model of your router when doing so.

  • Sergio Rojas

    I already sent the log to support, they assigned me this number 305125 /305623 but when I commented that the problem is with air play they told me to contact Air play. Today at the ISE in Barcelona fair at the BluOS stand they told me to write again... and that with the previous issue they would see the subject in more depth. the Router to go abroad is telephone and the internal Router is a ubiquiti

    0
  • Sergio Rojas

    Router (Telefonica)

    0
  • Tony W.
    Product Support Manager

    Hi Sergio

    Please go back and read our Support Crew's response... group using the BluOS App. If problems persist, please send updated logs and continue to work directly with our BlUOS Support Crew to resolve your consumer's issues.

    0
  • Laurent

    I have a similar problem. It's also started 1 month ago. I'm sure there is an issue with the last firmware upgrade. I'm not happy with the C700 and Support Team can't really help me

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  • Sergio Rojas

    the Router that we have is a ubiquiti, the question is that it depends on the IOS version, it works a little better or not, with the latest version 16.3 it stays blocked… We have carried out different tests with the network and nothing makes it work. 3 months ago the system was working perfectly and now it crashes. I have done tests with another similar system (it has not been updated to the latest version) and it doesn't work well either. So I need help to resolve it , so i think that the problem is the
    New version IOS is not compatible with the system

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