First Generation Powernode Won't Update

Beantwortet

John Lockwood

• 7. Januar 2023 14:37

I have three Bluesound devices but one of them, a first generation Powernode, is still on BluOS 3.12.13. It prompts me every day for an update.  I get a box stating that it is preparing for the update, but then the update stops.  The device works fine otherwise.

I tried a manual firmware installation, but that also failed to complete.

I tried on several occasions to send a Support Request, but I got no response or acknowledgement that the request was sent or received.  (I have successfully done a Support Request from a different device).  

Any other suggestions?

0

• Offizieller Kommentar

  

  Tony W.

  Product Support Manager

  • 9. Januar 2023 13:24

  Hi John

  I have escalated your issue to our Support Crew so they can take a closer look.
• 

  John Lockwood

  • 8. Januar 2023 19:26

  Same result via wi-fi or ethernet.

  0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.